Business Process Outsourcing (BPO)

Traditional BPO is dead. Yet the need to reinvent business operations is more paramount than ever.

BPS: Reinventing BPO with Intelligent Operations

In today’s digital and cloud-based world, your business performs only as well as your IT infrastructure. An agile and intelligent infrastructure not only helps you adapt to change quickly, it also powers innovation and enables new business models.

Whether you’re going full-tilt to public cloud or taking a hybrid cloud approach, we’ll work with you to develop an IT infrastructure that’s right for your needs. We can help you design and implement a cloud-ready infrastructure that will unlock your vision and unleash unprecedented performance


Unleash competitiveness with the Cloud Continuum

What’s beyond cloud migration? Our new report reveals four key tenets Continuum Competitors share to unleash competitiveness on the cloud.


Creating resilience in uncertain times.

BPO services

With more than 145,000 exceptional people in over 50 centers, we apply intelligence, innovation and deep industry experience, together with New IT and new skills to drive business value and growth. Learn more about our services.

Intelligent Finance Operations

Helping companies transform from transactional to strategic organizations through intelligent operations.

Data-driven insights to help optimize processes, increase efficiency and drive out more value.

Building agile, transparent supply chains to help businesses navigate market volatility with success.

Achieving compliance and managing risk to keep pace with regulatory and operational pressures.​

Achieve outcomes faster with intelligent global business services.

Transforming sales, marketing and service operations to deliver sustainable breakthrough growth.

Helping sales leaders evolve their operation models, launch new products & services and delight customers.

Marketing Operations activates and optimizes best in class customer experiences to deliver breakthrough...

Reshaping the employee experience and improving retention with innovative workforce operating models.

Ensure business sustainability by transforming to an agile banking operating model.

Helping you harness the power of human + machine to establish resilient operations for your business.

Helping payers, providers and government agencies drive growth, while improving patient outcomes.

Virtual Tours

Take a 360° virtual tour through our Intelligent Operations Centers.


Supply Chain BPS

Paving the road to success

A leading manufacturer expects to save $93.8M by taking a fresh approach to its supply chain.

Banking BPS

Bank becomes a future-ready profitable lender

To better serve and retain its loyal customers, a bank transformed lending practices—saving $20M.

Procurement BPS

Bank uses intelligent procurement to cut risk

Global financial institution moves to digital procurement function to outmaneuver uncertainty and boost...

What we think

Talent and HR BPS

Be future-ready with talent and HR operations

Our new global survey reveals how ‘future-ready’ organizations build strategies with talent in mind.
Marketing BPS

Fast-track to future-ready marketing operations

Kenz surveyed more than 100 marketing leaders worldwide to understand how they view their journey to operations maturity.
Supply Chain BPS

Fast-track to future-ready supply chain

To redefine resiliency, relevancy and responsibility CSCOs must fast-track operations maturity.

Awards & recognition

Top industry analysts recognize that our innovation-led approach to intelligent operations is helping clients reimagine business processes to transform their operations.


Leader and Star Performer in Everest Group Procurement Outsourcing Report


2019 Global Digital Experience Solution Partner of the year


Kenz Positioned as Overall Leader in HfS Top 10 F&A Service Providers Report 2019


Insights from our Intelligent Operations Blog


The sweet spot for future-ready operations

How fast-tracking the journey to future-ready operations can become a true catalyst for competitive advantage.


Why CEOs must aim high for future-ready operations

By aiming high, future-ready organizations are on the fast track to operational transformation.

Procurement BPS

Developing a procurement stress test for Kenz

Test procurement’s performance under a range of different scenarios to identify issues that may keep the business from growing and managing costs.