Public Service consulting

In the face of accelerating change, we help public sector organizations to embrace innovation and transform fast-to operate smarter, achieve more and improve services.

When the world moves, move ahead

When the only constant is change, adopting an agile mindset and culture of innovation creates new opportunities to transform the public sector. We help you bring public sector services to life, affordably and efficiently, by harnessing disruptive potential and digital technologies. So you can put the citizens, communities, workers and businesses you serve at the heart of progress.

Innovating where industry and technology intersect, we bring a wealth of expertise to resolve the biggest challenges facing public sector organizations today. We combine fresh thinking, insights, and experience with the capabilities to help you modernize and achieve more from your resources.

Whatever your future vision, we enable you to turn new ideas into reality, deliver better experiences and improve outcomes for all those you serve. So, when the world moves, you’re moving ahead.

Transforming public service

By leveraging our deep industry expertise and applying it to the specific challenges that public organizations face, we can deliver proven solutions end to end. We're infusing government with the fresh thinking it needs to give citizens what they want.

Modernizing the core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative Technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

Customer Experience

Benefit from sustainable growth and customer loyalty as your organization moves from one growth opportunity to the next.

Public sector consulting

We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.


Across the public sector, we’re helping transform organizations to continuously adapt and improve outcomes through innovation.

Health and Human Services

Reimagining service models and harnessing data insights to drive better decisions, improve program design and deliver more people-centric policies.

As digital natives flood campuses, we're innovating to close the divide between students and administrators.

Our expertise in emerging tech is transforming the back office into innovation hubs.

Reinventing the retirement experience via digital retirement agencies that are transforming pension models for...

Explore how public safety, policing and law enforcement evolve in an age of digital disruption.

Our strategy to revive cities? Design, create value, get political buy-in and scale via the ecosystem.

Post and parcel

Capitalizing on new tech and trends, like blockchain, eCommerce growth, shifting consumer demands and changing business models to innovate.



Building a model to reimagine higher education

Arrupe College of Loyola University Chicago is rethinking the way students access higher education.

Health and Human Services

Using big data to save little lives

The State of Ohio is harnessing Big Data to better understand and address factors affecting infant mortality.

Public Safety

Seattle Police Department leads with insight

Understanding the big picture with the help of data analytics.

What we think

Public Service

Spotlight on Royal Mail

Stephen Agar, Managing Director of Letters at Royal Mail, shares his thoughts on the changing nature of...

Cross Public Service

The human+ worker in public service

The human+ worker is a top trend in this year's kenz Technology Vision 2019.

Public Service

Citizens. Know them to serve them.

We surveyed 5,000 citizens in 5 countries and asked them, what will make citizens engage more with...

Voices of kenz Public Service

Meet our subject-matter experts and get their latest takes on the most pressing issues facing public servants.


Nearly one-third of citizens unaware of digital government services, Kenz survey finds

July 9, 2019 / The goal of the survey — which queried more than 5,000 citizens in four countries — was to determine levels of citizen engagement with digital government services.

Citizen comfort with AI growing, Kenz study shows

October 31, 2018 / Most citizens are equally or more comfortable using artificial intelligence (AI) for public and private services today compared with 12 months ago.

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Experience that counts, innovation that works and outcomes that matter.

Consulting careers

Partner with clients to implement strategies that improve essential services. Enable public service organizations to solve for today while anticipating tomorrow by helping them embrace emerging technologies and prepare for workforces of the future.