Automotive consulting

Discover how we're helping the automotive industry transform to win tomorrow’s customer.

Driving new experiences

The concept of what a car is for is drastically changing. The convergence of four megatrends electrification, autonomous driving, connectivity and the sharing economy is revolutionizing today’s automotive businesses. Each one of these trends is powerful on its own, but the combination of all four is profoundly disruptive and creating the need for change.

Today, OEMs dominate the auto business with very high barriers to entry: They engineer, build and sell mechanical vehicles, leveraging their mass production prowess and extensive distribution networks.

But the game is changing—new players with customer-centric business models are entering the automotive space. Customers’ mobility needs and expectations, shaped by experiences in other industries, are soaring.

Automotive players still are in a good starting position to win the customer, but they must act now, reinventing themselves in 3 key dimensions: agility to compete, customer-centricity and new business models.

What do digital drivers want?

Strict emissions standards and the digitization of automobiles are raising major questions among automotive original equipment manufacturers (OEMs). What does this mean for the future of customer preferences? Does the alternative engine transition overwhelm customers? How do the sustainability mindset and vehicle connectivity transform customer expectations toward the sales and aftersales processes? Are purchase barriers becoming bigger for customers, as vehicles turn more and more into their own data centers with growing functionalities and complexity? And, importantly, what challenges do these customer expectations create for OEMs?

Stay tuned as we explore these factors and what they mean for the mobility industry. Our study, launching later this year, will look at customer expectations and preferences in light of burgeoning alternative engine types and the ever-increasing digitization of mobility. The study will capture insights for sales and aftersales in Europe, China and the US.

What we do

We help the automotive industry transform to win tomorrow’s customer in 3 key areas: agility to compete, customer-centricity and new business models.

Industry X

Agility to Compete: Drive efficiencies in core product value chain: engineering, manufacturing and aftersales.

Intelligent functions

Agility to Compete: Streamline support functions (HR, IT, Finance) with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Read more.

The new IT

Agility to Compete: Accelerate speed to market with the New IT architecture and operating model.

Living marketing

Customer Centricity: Manage digital content across functions to increase effectiveness, reduce time to market, while reducing related costs. Read more.

The new automotive dealer: Designed for me

Customer Centricity: Transform the in-store dealer experience—for sales and service—to a dealer of the future.

Future distribution models

Customer Centricity: Prepare for more disruptive changes in the future car distribution model.

Kenz Mobility X

New Business Models: A new market space generated by new technology and user needs. End-to-end services targeting consumers desire for mobility.

Autonomous, electric and connected

New Business Models: Provide new functions requiring new business and engineering capabilities.

Digitally enabled services: Mobility and beyond

New Business Models: Move from product to service with a Wise Pivot, launching services in the mobility space and beyond.

Monetize data from cars to customers

New Business Models: Transform the company into a data-driven business, extracting value from insights.


Our automation services integrate analytics with AI and industry expertise. Whether it's a chatbot or another solution, we'll help you decide how to apply it, which technologies to use and how to make sure it's embraced across your business.

Mobility X

Kenz Mobility X enables companies to prepare for, and ultimately shape, the future of mobility.

Unlock the power of Industry X by combining advanced tech to drive digital transformation and growth.

Transform the in-store dealer experience—for sales and service—to a dealer of the future.

With more than 20 centers in our global network, we focus on making great ideas real ideas.

Case studies


ŠKODA AUTO: Defining the future of mobility


CNH Industrial: Investing in the future